Legendary service and support

Ambius is the worldwide leader in the design, supply, installation and maintenance of indoor and outdoor plants.

With a combination of creativity, experience and professionalism, Ambius staff are able to construct and maintain attractive plantscapes for offices, hotels, shopping centres and other commercial or industrial enterprises…. any environment where impression is vital.

We offer a fully integrated service to our clients, from design, through the provision of quality plants to a first rate after-care service. Our worldwide expertise is provided through four local branches, assuring prompt personal attention to your needs.

Over the years Ambius has won many awards for design, innovation, selection of plants and containers, execution of installation and maintenance from local and national associations as well as industrial publications.

At the design stage, numerous factors are taken into account, such as image for customers and employees. We consider lighting, temperature, office and building design and the use of our range of products as screens and for directing pedestrian traffic. Plants may be used to absorb sound and they help to reduce pollutants as well as creating a cleaner, healthier atmosphere.

Whatever the requirements of our clients, large or small, complex or simple, we aim to create a pleasant and productive environment through the use of a wide variety of services to suit individual tastes, needs and budgets.

Ambius South Africa offer clients an extensive product range, such as:

1. Indoor Plant Displays

2. Forever Arrangements
   

3. Eco Wall
   

4. Art on Canvas
   

5. Penjing / Desk Bowls
   

6. Plantscapes / Atrium / Landscaping
   

7. Replica

We employ qualified horticulturists, design specialists and highly competent sales consultants who are backed by a team of professional plant growers, installation experts, administrators and service personnel.

We have more than 20 years experience in South Africa.

DETAIL OF PROFESSIONAL/INSTITUTIONAL AFFILIATION

• Members of IPSA
  

(An Ambius representative is an Executive member of the IPSA Committee)


• Members of SANA

THE ROLE OF RESEARCH AND DEVELOPMENT

We have access to the international research and development experience of the Group. Ambius services are fully tried and tested by our very own specialists who play a key role in the technological advances within the industry. In addition to conducting original research to protect and improve the environment in which people live and work, technical support is extended to our Ambius businesses worldwide. The support provided may be described in six main categories:

1. Ongoing technical support
   

2. Training
   

3. Technical writing
   

4. New product development
   

5. Identifying and implementing best practices worldwide
   

6. Regulatory and legal support
   

BEST PRACTICE

Ambius operates around the world. We have an unrivalled pool of technical knowledge and experience. In liaison with technical staff in each country, excellent service and technical practices  are identified and communicated throughout the company. This is achieved by conducting technical audits, through international meetings and publication of technical information throughout the business.

We also make full use of IT resources and our internal international technical forum is an extremely effective way of spreading best practice and solving technical issues quickly.

MAINTENANCE PROVIDED

Customer Satisfaction is the primary goal of the Ambius maintenance program.

PERSONNEL

• Ambius staff are fully trained to high horticultural standards, ensuring consistent quality displays for their customers. Trained to meet security requirements and to provide friendly, non-disruptive service, Ambius staff offer a professional service.





• Client’s security requirements are assured by the Ambius employees who drive branded vehicles and are readily identified by their distinctive Company uniform.

TECHNICAL

• Ambius has a regular servicing program tailored to meet the specific environmental needs of the location.
  Regular service covers the continual assessment of the plants condition, dusting and cleaning of foliage, watering, fertilisation, pest and disease control, plant hygiene and plants replacement where necessary.

QUALITY CONTROL

• All Ambius sites have a “Service Report System? (tailor made to suit each clients needs) which contains specification and location details of the plants, COSHH Reports, Risk Assessments, Quality Audits and Service Reports. These contain a technical report of each service, recommendations for future work and comments and requests from the client to ensure clear communication between both parties.

• Trained Ambius technicians maintain the interior plantscapes at the client’s premises.

• Supervisors undertake regular audits of all displays – both new and established - and provide ongoing training on-site for technicians

• Additional visits are made by Ambius Supervisory and Managerial staff to provide a quality service and maintain good client relationship.

• The Technical and Quality Assurance department coordinate the quality control in the division and also does quality assurance audit reports.